8ef Privacy Policy – How We Handle Your Data in Pakistan

When you register and use the 8ef platform, we collect information that falls into the following categories:

We do not collect data that is not necessary for operating your account or meeting our legal obligations. You are not required to provide optional profile information, and leaving optional fields blank will not affect your ability to play on the platform.

8ef uses your personal data for the following purposes only:

• Account management: Creating and maintaining your player account, verifying your identity, and processing your login credentials securely.
• Transaction processing: Handling deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported PKR payment methods.
• Platform delivery: Making the game lobby, live casino, sports betting, fish games and VIP programme available and functional for your account.
• Customer support: Responding to your queries, resolving disputes and acting on responsible gaming requests including deposit limits and self-exclusion.
• Fraud prevention: Identifying unusual account activity, investigating suspected multi-accounting and protecting against unauthorised access to your account.
• Promotional communications: Sending you information about bonuses, promotions, game updates and VIP offers if you have not opted out of these messages.
• Legal compliance: Meeting obligations that apply to the operation of an online gaming platform, including record-keeping and responding to lawful requests.

We do not use your data for automated decision-making that produces significant legal effects without human review. If a decision affecting your account is made using automated processes, you can request a human review by contacting support.

8ef does not sell your personal data to any third party. We share data with external parties only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or a bank, the relevant payment provider receives the transaction details necessary to process your payment. These providers operate under their own privacy terms.
• Game providers: The studios that supply live casino tables and slot games may receive anonymised session data for game performance and audit purposes. They do not receive your name, contact details or payment information.
• Identity verification services: If you are asked to verify your CNIC, the document may be processed through a secure third-party identity verification service. This data is not retained by the service beyond the verification check.
• Legal obligations: 8ef will disclose personal data if required to do so by a lawful order, court instruction or other binding legal process. We will not disclose data beyond what is specifically required by such an order.

8ef does not transfer player data to marketing agencies, data brokers, advertising networks or any party whose purpose is to monetise your personal information. This is a firm commitment, not a conditional one.

All financial transactions on 8ef are processed in Pakistani Rupees (PKR). When you use JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the following applies to how that data is handled:

• Your full payment account credentials (PIN, passwords) are never stored by 8ef. We only retain the account identifier (such as a masked mobile number or last four digits of a card) needed to match transactions to your player account.
• Transaction records including deposit amounts, withdrawal amounts and dates are stored securely as part of your account history. You can view your full transaction history at any time by logging in.
• Payment data shared with JazzCash, Easypaisa or Raast during a transaction is governed by those providers' own privacy policies in addition to this one.

If you believe a transaction on your 8ef account was processed incorrectly, contact the support team immediately. We will investigate using our transaction logs and coordinate with the relevant payment provider to resolve the issue.

8ef applies technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption of data in transit using TLS for all platform connections
• Encrypted storage for sensitive account and payment information at rest
• Access controls that limit which staff can view personal data, on a need-to-know basis only
• Regular review of access logs to identify and investigate any unusual access patterns
• Secure password hashing so that your account password is never stored in a readable format

While we take reasonable and practical steps to protect your data, no online system can guarantee absolute security. You also play a role in keeping your account secure – use a strong password, do not share your login details with anyone, and contact support immediately if you think someone else has accessed your account.

As a player on the 8ef platform, you have the following rights regarding your personal data. Contact the support team to exercise any of these rights – there is no charge for standard requests:

Requests to exercise your data rights will be acknowledged within a reasonable timeframe. We may need to verify your identity before actioning a request, to ensure we are speaking with the account holder. Where a request involves data that must be retained for legal or anti-fraud purposes, we will explain which specific data cannot be deleted and why.

8ef uses cookies – small text files stored on your device – to keep the platform working correctly and to improve your experience over time. We do not use third-party advertising trackers or behavioural profiling cookies.

• Session cookies: Keep you logged in while you are actively using the platform. These are deleted when you close your browser.
• Preference cookies: Remember settings such as your preferred language and display options so you do not have to reset them each visit.
• Security cookies: Help identify suspicious login attempts and protect your account from unauthorised access.
• Analytics cookies: Collect anonymised data about how pages are used – which games are popular, where players spend time – to help us improve the platform. This data does not identify you personally.

You can disable cookies in your browser settings, though doing so may affect how some parts of the 8ef platform function, including the ability to stay logged in between pages. Most mobile browsers on Android and iOS allow cookie management through the browser settings menu.

We retain personal data for as long as your account is active and for a period afterwards to meet operational and legal obligations. The general retention schedule is as follows:

• Active account data: Retained for the lifetime of your account plus a standard post-closure period for audit and legal compliance purposes.
• Transaction records: PKR deposit and withdrawal records are retained for the period required to satisfy financial record-keeping obligations.
• Support communications: Chat logs and email records related to disputes or complaints are kept for a reasonable period in case the matter is revisited.
• Verification documents: CNIC copies and identity documents are retained only for as long as needed to complete the verification process, after which they are deleted or destroyed securely.

When data is no longer required and there is no legal basis for retaining it, it is deleted or anonymised so that it can no longer be associated with your account or identity. You can request deletion of your data at any time as described in Section 6, subject to the legal retention periods above.

If we discover that an account has been registered by someone under 18, that account will be closed immediately, any balance forfeited, and all associated personal data deleted from our records. If you believe a minor has registered on 8ef, contact the support team so we can investigate and take action promptly.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you share a device with younger family members, ensure your 8ef account is protected with a strong password and that you log out after each session.

8ef may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable requirements. When we make significant changes to this policy, we will notify registered players via the mobile number or email on file before the updated policy takes effect.

The date shown at the top of this page reflects when the policy was last reviewed and updated. Continuing to use the 8ef platform after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you can close your account before the new policy takes effect.

Minor updates – such as formatting corrections, clarifications that do not change the substance of the policy, or updates to contact information – may be made without a formal notification. We recommend reviewing this page periodically so you remain informed about how your data is handled.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, you can reach the 8ef support team through the following channels:

• Live chat: Available 24/7 directly from your account after logging in. The fastest way to get a response for most queries.
• Email: Send your query to [email protected]. Please include your registered username and a clear description of your request so we can handle it efficiently.

Privacy-related requests – including data access, correction and deletion – will be acknowledged promptly. We may need to verify your identity before actioning any request that involves accessing or modifying your account data.

For general platform questions, the FAQ page is a good starting point and may have what you need without a wait.